WHO IS PROFECO?

PROFECO is the Spanish acronym for Procuraduría Federal del Consumidor. PROFECO is Mexico’s Consumer Protection Agency--an administrative branch of the federal government in Mexico. This federal department deals with all kinds of consumer issues, as well as those relating to timeshare resale scams. PROFECO can even assist foreigners who believe they have been involved in a timeshare scam in Mexico, such as those orchestrated by timeshare cancellation companies.

CARE

The name of the PROFECO department that deals with the claims of foreigners is called CARE, the Spanish acronym for Departamento de Conciliación a Residentes en el Extranjero. This department can help foreigners settle disputes. For example, it is the first group you should contact if you think you have been involved in a timeshare cancellation scam or timeshare resale scam. Ironically, most timeshare cancellation scammers will tell you not to contact this department because they wish to charge you large sums of money for services they are not legally able to provide you.

Why contact PROFECO?

Even if you feel that the resolution of the scam you have been involved in seems unlikely, it is worth contacting PROFECO to make a complaint. The information that you provide could help to protect other victims in the future. At the very least, filing a complaint will draw attention to the scammers.