Scammers find the most ingenious ways to target people these days. One such scam that has been around for a number of years, but which continues to catch people out, is the tech support scam. Find out more below…
Tech support scams
Tech support scams are a particular type of
scam that uses malware (software that is intended to damage or disable
computers and computer systems) to trick unsuspecting victims. You are lured
into contacting a fake support team, be it by telephone, message service or
email.
Fake support staff
You are contacted by fake support staff who
claim they have detected a problem with your computer or laptop. They might
claim you have any number of problems from licensing issues, system errors or
by displaying blank screens on your computer. The scam comes when they try to
get you to pay them in order to fix the problems they claim you have with your
computer. In more invasive scams, they may ask you to give them remote access
to your computer in order to fix it, at which point your secure information is
vulnerable.
Website hosted scams
The most common scams are those hosted on
websites. You might be browsing information and suddenly see a pop-up message
or your screen goes blank etc and you believe you have a computer virus. The
trick comes when you see a message from Windows or Apple telling you there was
a system error and to call a particular number. The number may be one that
charges you a high fee for the call, or the tech support imposter will try to
gain access to your computer or charge a fee to correct the problem.
●
Turn off all remote management
tools you may have, or better still, uninstall them.
●
Clean your computer with an
antivirus
●
Make sure you have all of your
updates, especially security updates.
●
Change all of your passwords.
●
Check with your credit card
provider and report the scam.
●
Be vigilant and watch for unusual
activity
●
Restore your computer to its previous
state.
Have you been victim of a tech support scam?
Share your experiences in the comments box.